Privacy Policy

1. Preserving your privacy and the security of your personal information, for the purposes of this “Data”, is important to CRYOGAM, S.A.P.I. de C.V., which is why we are subject to the provisions of the Federal Law on Protection of Personal Data Held by Private Parties and its Regulations, hereinafter the Law and Regulations.1. The person responsible for processing your Data is CRYOGAM, S.A.P.I. de C.V., hereinafter CRYOGAM, with address at 274 Rio Mixcoac Avenue, Acacias neighborhood, Benito Juárez mayor’s office, Mexico City, C.P. 03240, phone: 01 (55) 5524-1319.

2. The Data obtained is processed for the following purposes, hereinafter the “Purposes”: identification, contact, advertising, compliance with the medical services provided, celebration of contracts, as well as other obligations that arise from the legal relationship between you as Owner and CRYOGAM; address your complaints and requests for clarifications, evaluate the quality of our services, allow the operation, administration and security of your information, as well as our Website and in general our administration and communication systems, maintain physical, electronic and security safeguards. procedure; process the Data for purposes compatible with those mentioned in this Privacy Notice and that are considered analogous or related for legal purposes.

In the event that we celebrate an act with you related to any service or product offered by us, your Data will be used to comply with the obligations derived from that legal relationship. In the event that no act is carried out, the Data that has been provided will be blocked and subsequently deleted, without prejudice to the information that has been blocked being kept for the period necessary to comply with legal provisions, such as fiscal or legal provisions. commercial and will subsequently be suppressed.

3. We may obtain your Data directly when you come to our facilities, by telephone or by electronic means (internet) to request our services, products or present complaints and suggestions regarding them, or through sources that are permitted by Law.

The Data we obtain are: name, home address, telephone number, email, information related to the payment of services: such as the Federal Taxpayer Registry key, tax address; employment data, asset (financial) data and sensitive data. These data will be maintained and treated with strict security and confidentiality for the purposes related to the provision of services and products, in accordance with this Notice and the applicable regulations.

4. For security reasons, CRYOGAM may install video surveillance equipment in its establishment, so it may collect images, photographs, videos, voices and/or sounds that identify or make identifiable any individual who is or passes through. our facilities, depending on the range of operation and scope of the video surveillance equipment, so the collection will be subject to the provisions of this Notice.

5. We may sometimes transfer your data to suppliers for billing purposes, quality assessment and monitoring of complaints or suggestions, market research and promotional campaigns or to offer you new services, products or promotions.

Based on articles 36 and 37 of the Federal Law on Protection of Personal Data Held by Private Parties, the Data may be lawfully transferred for the Purposes established in this Privacy Notice to third parties, such as: administrative personnel, companies who have a commercial relationship for personnel administration; market studies and promotional campaigns, in which case the Data will be safeguarded through the Agreements, Agreements or Contracts signed with them; when the administrative or jurisdictional authorities so request.

6. The protection of Personal Data is guaranteed and they are protected by administrative, technical and physical security measures, to prevent their loss, alteration, destruction, improper use, access or disclosure.

7. You can exercise the rights of access, rectification, cancellation or opposition and revoke your consent for the processing of your Data (ARCO rights) by submitting a request by electronic means, or at the indicated address, as established below: To exercise your ARCO rights must send a request to the email info@ur-crea.mx, to the telephone number 01(55) 5524-1319 or to the CRYOGAM address.

Said request must contain at least:

(a) full name; (b) indicate whether the request is submitted in person or through a representative, (c) address and email address to respond to, (d) telephone number; (e) indicate whether you accept that the notifications we make in relation to the request take effect via email; (f) the clear and precise description of the Personal Data regarding what you are requesting to exercise regarding any of the ARCO rights, (g) where applicable, your express statement to revoke consent to the processing of your Data; (h) any other element that facilitates the location of your Data, (i) documents that prove your identity and/or personality with power of attorney.

Remember that in accordance with the Law, to process the request you must first prove your identity or personality by presenting the original and a copy of your official identification and/or power of attorney.

When Access and Rectification requests are submitted and if you reside outside the metropolitan area, you can submit the request electronically, attaching a digitalized copy of the official identification and/or power of attorney and wait for us to contact you with instructions to proceed. Likewise, the owner guarantees that the data provided is reliable, accurate and complete, for which he is responsible for any damages due to falsehood or identity theft.

In the case of rectification requests, you must attach the documents that prove the request and the specific data you wish to modify. These documents must be submitted in
original and copy for comparison. The rest of the procedure will be processed in accordance with the deadlines and stages established in the Law.

If you no longer want us to send you information about our products and/or services or wish to choose to limit the use, transfer or disclosure of your Data, send us the request to the email address vipa@cryogam.mx.

8. CRYOGAM knows the importance of the Data of minors, which is why it does not obtain, use, disclose or store information related to minors without the prior consent of their parents or guardians. If you are the father/mother or guardian of a minor who has provided their personal data without their consent, you can request that said Data be canceled in the manner provided for in this Privacy Notice.

In the event that the minor fraudulently pretends to be of legal age, he or she will be subject to the corresponding responsibilities of any nature.

9. When applicable, if you do not express your opposition to the Data being processed in the terms indicated in this Notice, it will be understood that you have given your consent to do so.

10. A cookie is a small piece of information that the system sends to your browser and that is stored on the hard drive of your computer, with the aim of determining preferences when you connect to the services of the web portal www.cryogam.mx , as well as to track some of the behaviors or activities carried out by you within our portal.

CRYOGAM uses cookies to record user traffic on our page. The data allows us to improve the quality of our content on the web portal www.cryogam.mx. Once understood, they are automatically eliminated from the system.

In general, cookies help us provide you with a better browsing experience when visiting our portal. A cookie in no way gives us access to any data on your computer that you do not choose to share with us.

Remember that you can always choose to accept or reject cookies, although most web browsers are set to automatically accept them to improve your online experience.

Our portal www.cryogam.mx may occasionally have hyperlinks (Link) to other sites on the web. If you use these “Links”, you should keep in mind that we have no control or responsibility over the content of these sites.

Therefore, when you leave our portal, the responsibility for the protection and privacy of any data you provide will fall on the website you visit, which will have its own privacy policies to serve you, for which CRYOGAM is not responsible. of the use that they may give to the Data as a user.

11. Our company reserves the right to modify or supplement this Privacy Notice at any time. If there is any modification to this Notice, it will be made known to you on our Website or you can consult it at our address.

12. If you have questions about this Notice, the handling of your Data or information about our services or products, please contact our Personal Data Protection Officer at the email: vipa@cryogam.mx, at the phone number 01(55) 5524 -1319 or at the address located at Avenida Rio Mixcoac 274, Acacias neighborhood, Benito Juárez mayor’s office, Mexico City, C.P. 03240.